Shipping Information

When will my order be delivered?

• All orders will be Delivered within 3 to 5 workdays.
• Location will be a factor that contribute to when exactly your order will be delivered.

How much is the delivery fee?

• Each product has a specific delivery fee which can be viewed in your Shopping Cart before checkout.

Who will deliver my order?

• Water Pump SA makes use of reliable third-party contracted couriers with national delivery networks. 

Where do we deliver to?

• Delivery takes place to all cities and towns within South Africa. 
• There could be occasional remote or high-risk areas that may not be serviced by our couriers. 
• In these isolated cases, we will contact the customer to make alternative arrangements before dispatching the order.

How will I know when my order is on its way?

• Once we dispatch your order, we will email the parcel tracking details to you.
• The tracking number may be used to track your parcel directly with the courier or with our sales office.
• You can do this telephonically or on the relevant websites.

Is there anything else I should take note of when my order arrives?

• The number of items you have ordered may not necessarily correspond to the number of containers delivered on the waybill. 
• Note that more than one item may be packaged per container.
• Ensure that the number of containers delivered to you matches the quantity listed on the waybill.
• Don't sign for goods that you have not received.
• If the packaging has damage, please note this on the waybill.
• Report any damage/shortage to us within two business days.
• We advise you to read our Terms and Conditions for more detailed information.